Frequently Asked Questions
What promotions are available?
Be the first to hear about the latest deals and offers by following our Facebook page at https://www.facebook.com/XtreamChatswoodChase
What are your business hours?
We are open 7 days a week from 8:30 am to 5:00pm. Please arrive at least 30 minutes before our closing hours.
Where are you located?
Chatswood: We are located in Chatswood Chase Level B2 (victoria ave entrance, enter via the far right lane) and GA (malvern ave entrance).
Are bookings required?
We are sufficiently staffed for drive-in customers, however it is reccomended to book ahead to avoid waiting time durking peak hours (11am - 2pm). Also, 10% discounts are available for customers who book online.
What should I do before visiting?
Remove all valuables and organize your belongings before you hand over your keys.
Why am I charged more than others?
Upon arrival our technicians will inspect your car and determine what service best suits your needs depending on the size and condition of your car. A reasonable surcharge may apply in the presence of excess dirt, sand, mud, bugsplatter, bird droppings, road film, tar, tree sap, brakedust, animal hair etc.
How long will it take?
Our average waiting time is 1 hour while other services can take up to 3 hours. Our customers conveniently drop-off their keys and shop at Chase during their wait. (3 hour free parking)
I'm unhappy with your service
Sometimes we miss a spot or two and we feel fully responsible for any mistakes. Please reach out to our staff members or submit feebacks via our 'Contact Us' page. Alternatively send your feedback to firstname.lastname@example.org and we'll get back to you shortly to arrange a time and date to recify your issues. Please be advised that customers are expected notify their inquiries within a reasonable time frame.